We are committed to providing quality healthcare for our patients. As a fundamental part of this commitment, our principals and staff recognise the importance of ensuring that our patients are fully informed and involved in their healthcare.

As a healthcare provider in the private sector, we are bound by the HEALTH INFORMATION PRIVACY CODE. This code sets the standards by which we handle personal information collected from our patients. A summarised copy is available online from the Office of the Privacy Commissioner

As part of our commitment to providing quality health care it is necessary for us to maintain files pertaining to your health. The files may contain the following types of information:

    • Personal details (e.g. your name, address, date of birth, NHI number)

    • Your medical history

    • Notes made during the course of medical consultations

    • Digital images taken during your consultation or treatment

    • Referrals to other health service providers

    • Results and reports received from other health service providers.

The information held about you is provided by you or arises as a consequence of information provided by you.

Your file is handled with the utmost respect for your privacy. It will be used by your specialist as part of providing your care. Administration and Clinical staff will handle your medical records as part of their day-to-day responsibilities. All staff are bound by confidentiality requirements as a condition of their employment and these requirements will be observed if it is necessary for them to review your records.

At times, for business-related purposes, it may also be necessary to allow external organisations to access our facility and possibly, to view the medical records. Any external organisation that provides services or advice to us will be aware of the need to preserve the requirement of the Privacy Act and will be bound by a confidentiality agreement.

Ordinarily we will not release the contents of your medical file without your consent. However, we advise that there may be occasions where we will be required to release the details of your file irrespective of whether your consent to the disclosure of the information is given. This will occur where the law requires disclosure, such as pursuant or subpoena.

We advise, that as a patient, you have the rights of access to any information we hold concerning you. Should you wish to access this information please discuss this with your specialist.